Terms and conditions

Disclaimer

Each tumbler is handmade, so no cup is EXACTLY the same! You will have a one-of-a-kind tumbler that sparkles just right! Due to the handmade nature of these tumblers, minor imperfections are sometimes unavoidable (specs of glitter). I make every effort to ensure that your cup is perfect before presenting it to you. For MADE TO ORDER items (as in a copy of something you have seen) I will do my best to re-create as listed in any pictures. There is no guarantee that they will look the exact same as pictured. For total CUSTOMED MADE please be aware that once agreed these cannot be changed. Please reach out to me if you have any questions.

Every Tumbler is made with the highest quality Glitter, vinyl, and Non epoxy top coat to ensure a beautiful product.

Refund policy

Due to the handmade nature of my work, all payments are due at the time of order; all items are final sale and I don't accept returns, exchanges, or cancellations.

  • Changes to your orders may not be made after your order has been placed. You agree to this at checkout. This includes but is not limited to - shipping address change, name changes, personalisation changes, etc.

  • If you need anything at all once your order has been placed, please do not contact me through social media. To protect your privacy,

  • For a prompt response, I kindly ask that you emails us at kingsleykrafts@gmail.com and include your order number.

Damages and issues

Please inspect your order upon delivery and contact us immediately, within 48 hours if possible, if your item is damaged or defective. We will evaluate your concern(s) and do our best to correct any or all issues. This will be done on a case by case basis and you will be notified of our decision and it is our discretion as to whether we deem your request as approved or declined. If your item is damaged by mail services please email the carrier in order to start a claim. All mail claims must be made by the person in possession of the item in order to be able to show proof of damages. Certain types of items cannot be returned; these include but are not limited to: custom products, special orders and/or personalised items.

Turn Around Time (TAT)

Ready To Ship (RTS) - Ships in approximately 5-10 business days, unless personalisation is requested, then shipped in approximately business days.

  • Custom Tumblers/Items: 3-4 weeks (21-28 business days)

This time does not include weekends or holidays. If your order is placed on a weekend, please know TAT starts on the next closest business day. This TAT does not include shipping time. 

Shipping policy

All RTS orders are shipped within 24 to 48 hours of order completion. Please consult turn-around time to stay up to date on our current turn-around times, all orders are shipped using the fastest and available service depending on your location. Typical delivery time frame is between 3 to 14 business days however, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way! Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. Packages may be faced with delays beyond my control such as customs or postal delays.